Voucher codes

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A voucher code turns a promotion into something a customer has to ask for. The promotion sits idle until a cashier enters one of its codes, and then it applies to that sale.

Voucher codes ship with promotions, so if you can build a promotion you can add codes to it. Codes live on the promotion, not in a list of their own: open Catalog > Promotions, open the promotion, and scroll to Voucher codes.

This feature depends on your plan. Check Settings > Billing to see what your plan includes.

Turn the gate on first

Set Requires a code to Yes, only with a voucher code in the Availability section, and save.

While that is off the code controls are disabled and the promotion applies to every qualifying sale, code or no code. OLET says so in the Voucher codes section rather than letting you build a campaign that quietly discounts everybody.

Add codes

There are three ways, and you can mix them on one promotion.

One at a time. Type into Code at the foot of the list, set an optional Max redemptions, and select Add code.
Generate a batch. Select Generate codes, then set How many codes (1-500), an optional Prefix such as SUMMER, and an optional Max redemptions per code. OLET invents the rest of each code for you.
Import a list. Select Import, then paste one code per line. To give a code its own cap, write CODE,max_redemptions on the line, for example SAVE20,100. OLET tells you how many it parsed before you commit, and after the import it lists any it skipped and why.

Export downloads every code on the promotion with its cap and how many times it has been redeemed.

Single use or reusable

Max redemptions is what decides this, per code.

Leave it blank for Unlimited, which is the right setting for a code printed in an advert.
Set it to 1 for a single-use code, which is what you want when each customer gets their own.
Set it to any other number for a shared code with a ceiling, such as the first 100 customers.

The Redeemed column counts how many times each code has been used, so you can watch a campaign burn down. Removing a code stops it being accepted from that moment.

The promotion’s own Total redemption limit applies on top of the per-code caps, and stops the whole campaign once it is reached.

What a code can contain

Codes are letters and digits only. Separators are ignored, so SAVE-10, SAVE 10, and SAVE10 are all the same code, and a customer reading the dash off a flyer still redeems. Case is ignored too.

That also means a code has to have at least one letter or digit in it. OLET refuses anything that reduces to nothing.

If it goes wrong

The code controls are grayed out. Requires a code is still off. Turn it on and save.
The promotion discounts everyone. Same cause. A promotion holding codes with the gate off ignores them entirely.
A code was refused as already used. It has hit its Max redemptions. The Redeemed column shows the count.
A code will not add. Either it is a duplicate, or it contains something outside letters and digits.
The customer typed it and nothing happened. The rest of the promotion still has to match. Check the schedule, the outlets, the customer groups, and the trigger.