# Receipt settings

Design what your receipts show, write the footer message, and choose which template each outlet and register uses

Source: https://getolet.com/resources/help/setup/receipt-settings/
Updated: 2026-10-15

A receipt template decides what appears on a receipt: whether your logo is at the top, whether the cashier is named, what the footer says. One template covers both the printed receipt and the emailed one, so you design the document once.

Go to **Settings > Receipts** in the back office. The page has three parts: your **Templates**, the reply address for **Emailed receipts**, and **Assignment**, where you say which template each outlet and register uses.

![The receipts settings page showing the template list and the assignment section](./images/receipts.png)

Changes here reach the emailed receipt straight away. On paper they appear once the register app on the device has been updated, so do not expect the next printed receipt to change the moment you save.

## Create a template

1. Select **New template** at the top right.
2. Enter a **Template name**, for example `Standard receipt`.
3. Turn the blocks you want on or off. The preview beside them redraws as you go.
4. Write the **Footer message**.
5. Select **Create template**.

Every account has one template marked **Default**, and it is used anywhere no more specific template is assigned. Turn **Use as account default** on to move the default onto the template you are editing. You cannot switch it off on the template that currently holds it, because an account always needs a default. Set another template as the default instead, and it moves.

A template tagged **System** is one OLET provides. You can use and assign it but not delete it.

## What you can show

**Header**

- **Store logo**, the logo from [General settings](/resources/help/setup/olet-general-settings/)
- **Business name**
- **Address**
- **Phone number**
- **Email address**

**Line items and totals**

- **Cashier name**
- **Product SKU**
- **Promotion names**
- **Tax breakdown (per rate)**

**Footer**

- **Order note**
- **Receipt barcode**

The **Footer message** is free text under everything else. A receipt roll is roughly 42 characters wide, so keep the lines short.

A card payment always names the card, like `Card Visa ****4242`, on every template. This isn't a toggle: OLET shows it whenever the payment provider reported the card's brand and last 4 digits.

## Check both versions before you save

The preview has a switcher above it: **Printed** and **Emailed**. The printed pane draws the thermal receipt. The emailed pane is rendered by the same code that sends the real email, so what you see is what lands in the customer's inbox, along with its subject line and reply address.

The two are laid out for their medium and are deliberately not identical.

| | Printed | Emailed |
|---|---|---|
| **Receipt barcode** | A scannable barcode | The receipt number as text, because a barcode on a screen does not scan reliably |
| Subject and reply address | Not applicable | Shown at the top of the preview |
| OLET link in the footer | No | Yes |

Everything else follows the same order and the same figures. The amounts on both come from one place, so paper and email cannot disagree about a total.

## Where customer replies go

Receipts are sent from OLET so they reach the inbox reliably, which means the reply address is a separate setting. Under **Emailed receipts**, type your address into **Reply-to address** and select **Save**.

OLET sends a confirmation to that address. Until someone opens it and confirms, the field is tagged **Awaiting confirmation** and replies keep going to the fallback address shown in the helper text under the field. Once confirmed it is tagged **Confirmed**.

## Assign a template

Under **Assignment**, each outlet has a dropdown, and each register under it has its own.

- An outlet set to **Use account default** follows whichever template is marked Default.
- A register set to **Inherit from outlet** follows its outlet.
- Anything else is an explicit choice and wins over the level above it.

Assignment saves as you pick. There is no separate save button in this section.

## Delete a template

Select the delete icon on the template's row and confirm. Any outlet or register using it falls back to the account default. A **System** template has no delete icon: you can edit and rename it, but it stays.

## If it goes wrong

If the emailed preview shows **Preview unavailable**, the render failed rather than your template being wrong. Close the designer and open it again.

If a printed receipt is missing something you turned on, check that the register is assigned to the template you edited, and that the register app on that device has been updated. Printer problems themselves are covered in [Printing problems](/resources/help/hardware/printing-problems/).