# Devices See every iPad and iPhone paired to your registers, issue pairing codes, and take a device out of service Source: https://getolet.com/resources/help/setup/devices/ Updated: 2026-10-15 **Settings > Devices** is the list of the actual iPads and iPhones that ring up your sales, grouped by the outlet they stand in. This is where a new till gets its pairing code, and where a lost phone gets cut off. A device is not the same thing as a register. A register is the till slot that owns the receipt numbering, and it lives on [Outlets and registers](/resources/help/setup/outlets-and-registers/). A device is the hardware acting as that register, and one register runs on one device at a time. ![The devices page listing the devices provisioned at an outlet](./images/devices.png) ## What the columns tell you - **Label.** The name you gave the hardware, such as Front counter iPad. - **Register.** The register this device acts as. A red **Deleted register** tag means the register was deleted while this device was paired to it. That device can't sell. Only **Revoke** is offered on its row, so revoke it and provision the hardware again against a register that exists. - **Status.** **Pending** means it has a code waiting to be used. **Active** means it is paired and working. **Revoked** means it is finished. - **Bound.** **Bound** means a specific installed app has claimed this device, and hovering it shows when. **Unclaimed** means no app holds it yet. - **Last seen.** The last time the device spoke to OLET. A till that has been quiet all day when it should not have been is worth a look. Revoked devices are hidden until you switch **Show revoked** on. If an outlet looks empty and you expected a device, the empty message tells you how many are hidden. ## Set up a new device 1. Find the outlet the device will stand in and select **Provision device**. 2. Enter a **Label** that says where it stands. This is the name you will see in every message about it later. 3. Pick the **Register** it acts as. A register that already holds a device is listed but cannot be picked, and it says which device has it. 4. Select **Provision device**. OLET shows the pairing code straight away, with a countdown. The code is 8 characters, it works **once**, and it **expires 15 minutes** after it is issued, so have the device in your hand before you start. **Copy code** puts it on your clipboard, and the QR code beside it carries the same code for a device that would rather scan than type. If the countdown runs out, select **Regenerate** in the same dialog. That issues a new code and kills the old one, so make sure nobody is midway through typing it. Typing the code at the register pairs it and signs it in. There is no approval step back in the back office. The register side is in [Pair your first register](/resources/help/getting-started/pair-your-first-register/). ## The three row actions All three are permanent and all three take a register out of service, so the page names them in prose above the list. They are easy to confuse, and picking the wrong one costs you a shift. **Replace device** issues a new pairing code and signs out whatever is using the register now. This is the one for a swap to new hardware and the one for a lost or stolen phone, because it rotates the secret and the old device loses access on the spot. On a device that is still pending it just reissues the code, so it asks for no confirmation. **Release claim** only lets a different app installation claim this device. **The device that had it keeps working and can claim it back first**, so this is never the right answer to a lost phone. Use it when a replacement phone is standing in front of you and the old one is switched off in a drawer. It also does not free the register itself: as far as adding a brand new device goes, the register stays taken until this device record is revoked. **Revoke** ends it. The device is signed out immediately and that device record can never be paired again. It is also the only one of the three that hands the register back, so a fresh device can be provisioned for it. Recovery is provisioning new hardware, not undoing this. Each of the three asks you to confirm and tells you what it is about to do. ## Do not delete a register to fix a device **Deleting a register breaks the device paired to it.** The iPad stops being able to sell and has to be set up again from scratch against a different register. Whatever the device problem is, one of the three actions above is the tool for it. ## If it goes wrong - **The register you want is not selectable.** Another device already holds it. Revoke that one first, or replace it if it is the same till getting new hardware. - **The outlet has no registers.** The dialog says so. Add a register under [Outlets and registers](/resources/help/setup/outlets-and-registers/), then come back. - **The code was refused at the register.** Codes work once and last 15 minutes. Regenerate and use the new one. - **You revoked the wrong device.** It cannot be brought back. Provision a new device for that register. - **A device disappeared from the list.** It was revoked. Switch **Show revoked** on. ## What next - [Outlets and registers](/resources/help/setup/outlets-and-registers/) - [Users and roles](/resources/help/setup/users-and-roles/) - [iPad and iPhone setup](/resources/help/hardware/ipad-and-iphone-setup/)