# Sales history in the back office

Find any sale from the back office, open its lines and payments, follow a refund to its original, and print or email the receipt.

Source: https://getolet.com/resources/help/selling/sales-history-in-the-back-office/
Updated: 2026-10-15

**Sales history** in the back office lists every sale, refund, and void across your outlets. Use it when you are at a desk and need to answer a question about a sale, or send a customer another copy of their receipt.

You'll find it under **Orders > Sales history**. Admins always see it. Managers see it only if your store has turned on "Show sales history to managers" in its general settings. Other roles see it only if their role includes the sales history permission. See [Users and roles](/resources/help/setup/users-and-roles/).

## Browse sales

The page opens on the **Last 7 days**, across all outlets and all statuses. Each row shows:

- **Receipt**: the receipt number and when the sale finished.
- **Customer**: their name and email, or a dash if there was none.
- **Sold by**: the person who rang it up and the outlet.
- **Total**: the sale total, with the payment method under it. A sale paid on more than one method reads **Multiple**.
- **Status**: **Completed**, **Partial refund**, **Refunded**, **Voided**, or **Open**.

Use the paging controls under the table to move on. **Sales per page** offers 25, 50, or 100.

Narrow the list with the filters above it:

- **Date range**: pick a preset such as **Today**, **Yesterday**, **Last 7 days**, **This month**, **Last quarter**, or **Last year**, or pick start and end dates yourself.
- **Status**: **All statuses**, **Completed**, **Partial refund**, **Refunded**, or **Voided**.
- **Outlet**: **All outlets**, or one outlet. Outlets you've deleted still appear, marked "(deleted)", so you can find their old sales.

**Clear filters** puts them back. If the list is too long to load for the dates you chose, OLET shows its own message asking you to narrow them.

## Find one sale

Above the filters, the **Search by** switch has two modes. OLET remembers the mode you used last in this browser.

- **Receipt.** Type or scan into **Scan or type a receipt number** and press Enter. Digits only are matched as a receipt number. Anything else is matched exactly as a receipt label. Letters are turned into capitals as you type.
- **Customer.** Type at least two characters of a name, phone number, email, or customer code. After a short pause, or when you press Enter, matching customers are listed. Pick one to see all of their sales. If nothing matches, it says "No customers match".

While a search is active, the date, status, and outlet filters are grayed out and the page says "Searching all dates, outlets and statuses." Clear the search to go back to browsing.

## Open a sale

Expand a row to see **Sale details**: each item with its **Qty**, **Unit price**, **Tax**, and **Total**, then the **Subtotal**, any discounts with where they came from, the **Tax**, and the **Sale total**. A note on the sale shows under the table.

If the sale has payments, a **Payments** table lists the **Tender**, the **Card** (brand and last four digits), and the **Amount** for each.

## Follow a refund

- On a refund, a **Refund of** link names the original sale.
- On a sale that has been refunded, **Refunds** lists each refund as a link.

Select a link to show just that sale. A blue tag reads "Showing" with the receipt number, and the page says "Showing one sale. Dismiss to go back." Dismiss the tag to return to your list.

## Print or email a receipt

Select the printer icon on a row, or **Print** in the expanded sale. A **Print receipt** window shows the receipt. Select **Print** to send it to your browser's print dialog.

Select **Email** in the expanded sale to open **Email receipt**:

1. Type a name, phone, or email into **Find customer**, then pick the customer. Or skip this and type an address straight into **Send to**.
2. If the customer has no email on file, tick "Save this address to" their name to keep it on their record. An address typed without picking a customer is used for this receipt only.
3. Select **Send receipt**.

OLET says "Receipt emailed to" the address. If the address has been rejecting mail, or has opted out of email from your store, it says **Not sent** and nothing is queued. If email isn't set up for the store, it says "Email is not set up for this store yet."

**SMS** is on the sale but isn't available yet. It shows "SMS receipt will be wired up in a future update."

## If it goes wrong

- **No sales yet.** Nothing has been sold for these filters. Widen the dates.
- **No sales match these filters.** Select **Clear filters**.
- **Sales history could not be loaded.** Select **Retry**.
- **Transaction details could not be loaded.** Collapse the row and expand it again.
- **Cannot print this receipt.** The receipt could not be built. Try again, or use the register's reprint.

## Where to go next

- [Sales history and receipts](/resources/help/selling/sales-history-and-receipts/), for the same job on the register
- [Refunds and returns](/resources/help/selling/refunds-and-returns/)