# Sign in to the back office

Sign in to the OLET back office with your Store ID, then your email or username and an emailed code, and recover a Store ID you forgot

Source: https://getolet.com/resources/help/getting-started/sign-in-to-the-back-office/
Updated: 2026-10-15

Nobody has a password in OLET. You sign in to the back office with three things: your **Store ID**, your email address or username, and a one-time code OLET emails you.

Cashiers don't sign in here. They sign in on the register with a PIN. See [Sign in and switch users](/resources/help/getting-started/sign-in-and-user-switching/).

## Sign in

1. Open the OLET sign-in page.
2. Enter your **Store ID** and select **Continue**. It is the short name for your store, such as `bakery`. The page remembers it in your browser, so next time it is already filled in.
3. Enter your **Email or username** and select **Continue**. A username is the optional one an admin set for you in [User management](/resources/help/setup/users-and-roles/). Everyone can use their email.
4. Enter the **Code** from the email and select **Continue**. The page says "We sent a code to" and a partly hidden version of your address.

You land on your store's back office. A store that hasn't made a sale yet opens on [the setup guide](/resources/help/getting-started/setup-guide/).

If you are already signed in on that browser, the page forwards you straight on.

## Change your Store ID or account

- Select **Change** next to your Store ID to go back and type a different one.
- Select **Use a different account** on the code step to start again.
- Select **Send a new code** if nothing arrives. It turns on after 30 seconds.

## If you forgot your Store ID

1. On the first step, select **Forgot your Store ID?**.
2. Enter the email you signed up with, and select **Send Store ID**.
3. The page says "If that email belongs to a store, we've sent its Store ID." Check your inbox, then select **Back to sign in**.

Your Store ID is also shown in [**Settings > General**](/resources/help/setup/olet-general-settings/), with a copy button, for anyone who is already signed in.

## If it goes wrong

- **"You don't have access. Contact your store admin."** The email or username isn't on that store, or the Store ID is wrong. Check the Store ID first, then ask an admin to check your record under [Users and roles](/resources/help/setup/users-and-roles/).
- **"That code didn't work. Check it and try again."** You mistyped it. Try again.
- **"That code has expired. Send a new one."** Select **Send a new code**.
- **"Too many attempts. Try again later."** Wait a while before you try again.
- **"That didn't work. Try again."** Something went wrong on the way. Try again, and if it keeps happening, email support@getolet.com.